Terms of Service
Last updated: March 21, 2026
1. Acceptance of Terms
By accessing or using TimeStride, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
2. Changes to Terms
We reserve right to modify these terms at any time. We will notify users of significant changes via email or through our platform.
3. Account Responsibilities
You are responsible for:
- Maintaining confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Ensuring all information provided is accurate and current
4. Subscription and Payment
Pricing: Subscription fees are based on your chosen plan and are billed on a monthly or annual basis.
Payment: You agree to provide valid payment information and authorize charges for your subscription.
Refunds: We offer a 14-day money-back guarantee for annual subscriptions. Monthly subscriptions can be canceled at any time.
Cancellation: You may cancel your subscription at any time through your account settings.
5. Acceptable Use
You agree to use TimeStride for lawful purposes only and:
- Not use service for any illegal or unauthorized purpose
- Not interfere with or disrupt service or servers
- Not attempt to gain unauthorized access to any part of service
- Not use service to transmit malware or viruses
6. Payroll Estimates
TimeStride provides gross-pay estimates based on submitted timekeeping data for customers to review and hand to their accountant or licensed payroll provider.
TimeStride is not a licensed payroll processor. We do not calculate taxes, deductions, or net pay. All figures generated by the payroll features are estimates based on hours and rates entered by your organization.
Output from the payroll features — including pay period reports, CSV exports, and PDF downloads — is not an official payroll record, paycheck, or tax document. You are responsible for verifying all calculations and compliance with applicable wage and tax laws.
TimeStride disclaims all liability for payroll decisions made based on these estimates. For official payroll processing, consult a licensed payroll provider.
7. Communications and Data Retention
Messages, announcements, and other communications sent through the platform are retained as part of your organization's communication records. Organization administrators may have visibility into communications within their organization.
Default data retention for chat messages is 2 years from the date of sending. Organization administrators can configure retention periods within Settings. Federal law may require longer retention of certain payroll and timekeeping records regardless of platform settings.